Privacy Policy

When you request a quote, make a booking, contact us, or interact with our website, we may collect personal information such as your name, email address, phone number, WhatsApp number, pickup and drop-off locations, travel schedule, flight details, and special travel notes.

We may also collect technical and usage information including your IP address, approximate region, browser details, device information, and website interaction data to help improve performance, pricing display, fraud prevention, and customer support.

We use your information to provide airport transfer services, generate quotes, confirm bookings, process payments, send operational updates, arrange customer support, and maintain booking records.

We may also use the data to improve our services, monitor website performance, prevent misuse, and communicate important service-related information such as schedule changes, payment status, or booking confirmations.

If you choose an online payment option, payment-related information is processed through our payment partners, including Bank Alfalah, using their own secure systems. We do not store full payment card details on our website.

Booking records and operational data may be stored in secure business systems to manage reservations, reporting, customer communication, and service fulfillment.

To operate our services, we use selected third-party providers such as Google Maps for route and location services, Firebase for secure data storage and infrastructure, Twilio for operational call alerts, and geo or currency-related services to improve the booking experience.

These providers may process limited information on our behalf only as needed to support the requested service or the normal operation of the website.

Our website may use cookies, local storage, and similar technologies to remember booking progress, improve usability, maintain session state, and understand how visitors use the site.

You can control cookies through your browser settings, but some website features may not function properly if certain storage or cookies are disabled.

We keep personal information only for as long as reasonably necessary to provide our services, meet operational needs, resolve disputes, maintain internal records, and comply with legal or regulatory obligations.

You may contact us to request access to, correction of, or deletion of your personal information, subject to any legal, contractual, or operational requirements that may require us to retain certain records.

If you have any privacy-related questions, concerns, or requests, you can contact Islamabad Airport Transfers by email at bookings@islamabadairporttransfers.com or by phone at +92 314 2078658.